Delete your SSClub account

Two ways to do it. Both remove the same things, and both take up to 30 days.

From the app

Profile → Settings → Delete Account

Open the SSClub app, go to Profile, then Settings, then Delete Account, and confirm. You will be signed out straight away.

From this page

If you have uninstalled the app, or cannot sign in

Fill in the number the account uses. You do not need to sign in, and you do not need the app installed.

We answer the same way whether or not the number has an account, so this form cannot be used to find out whether someone is a member.

What is deleted, and what is kept

Deleted within 30 days

  • Your name, mobile number and email address
  • Saved delivery addresses
  • Your cart, favourites and saved searches
  • Your membership card and the code it shows at a counter
  • Any unspent SSClub coin balance, which is forfeited and not refundable

Kept, because the law requires it

Records of money — orders and their invoices, membership purchases, and the in-store discounts a partner shop gave you — are retained for as long as Indian accounting and tax law requires, and are no longer linked to a profile anyone can sign in to.

This is the one part we cannot waive on request: a shop's books and ours have to agree, and those entries are the evidence for both.

Questions

Write to support@ssclub.biz. What we hold and why is set out in the Privacy Policy.